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Support is available via email for a same day response Monday thru Friday from 7am PT/10am EST to 7pm PT/10pm EST. Any inquiries received outside of these hours or on weekends will receive a response during the next active support hours.
Orders are put into process as soon as we receive payment. Orders for which payment is received by 11am PT/2pm EST Monday thru Friday will be shipped out the same day. Any orders paid after that deadline on a weekday will be shipped next day; orders paid for after that deadline on Friday will be shipped on Monday. We do not ship on long weekends or holidays. Read our Get Started page for more information.
Delivery is based on Canada Post’s estimates for expedited shipping and varies by area. It can take anywhere from 2 to 5 days to arrive, particularly in more rural regions. Read our Get Started page for more information.
There is an optional signature fee of $2 that covers orders up to $100. Additional insurance is available for up to $420 an additional $10 – This means that, if your order is not received within 7 business days of Canada Post’s expected delivery date quoted on your tracking info, we will reship your package.