Due to regulations, we are unable to ship outside of Canada at this time.
Support is available via email for a same day response Monday thru Friday from 7am PT/10am EST to 7pm PT/10pm EST. Any inquiries received outside of these hours or on weekends will receive a response during the next active support hours.
At the moment we only accept Interac E-transfer, we will be working on adding some crypto currencies to the platform in time.
Once orders are placed, they are kept on hold for 48 hours while awaiting payment. After 48 hours, if a payment is not received, the order will be deleted.
Orders are put into process as soon as we receive payment. Orders for which payment is received by 11am PT/2pm EST Monday thru Friday will be shipped out the same day. Any orders paid after that deadline on a weekday will be shipped next day; orders paid for after that deadline on Friday will be shipped on Monday. We do not ship on long weekends or holidays. Read our Get Started page for more information.
Delivery is based on Canada Post’s estimates for expedited shipping and varies by area. It can take anywhere from 2 to 5 days to arrive, particularly in more rural regions. Read our Get Started page for more information.
Shipping is a flat rate of $18 across Canada.
There is an optional signature fee of $2 that covers orders up to $100. Additional insurance is available for up to $420 an additional $10 – This means that, if your order is not received within 7 business days of Canada Post’s expected delivery date quoted on your tracking info, we will reship your package.
Any orders that are returned to sender are lost in the mail after that. We do not use our real return address for obvious reasons. This is not covered under our insurance program.
Any issues with orders need to be brought to our attention within two weeks of the order being placed – after this we have the right to refuse compensation.
*** NOTICE *** Due to covid-19 concerns, Canada Post has suspended their signature on delivery option. We can not insure orders without this option, so please understand all orders are uninsured until further notice from Canada Post. We are running low on Boveda's and Boveda is not accepting our orders at this time. Please conserve the ones you have, search YouTube for rehydrating tricks for your Bovedas. Stay safe my friends. https://www.canadapost.ca/ Dismiss